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Helpful, Person Centred Systems and Approaches |
| The systems I use support me to make my own decisions. People listen to me with respect. |
- I have a good experience when I first seek information, help or support
- People I come into contact with have the right approach and skills
- There is a planned and balanced approach to crisis and risk that I feel confident in and that does not undermine my sense of being in control of my life and recovery
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Information Advice, Personal Motiviation and Self-Help |
| I have opportunities for self-help and taking control. I have the information and advice I need to feel empowered and make choices. |
- I have the opportunity to improve my knowledge of my mental health and self care options
- I can easily find the information I need about a wide range of things that are available in my locality
- There are people around who really want to help me fulfil my dreams and potential
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Support for Managing Personal Budgets |
| All the things are in place that can help me comfortably manage the resources allocated to me, in a way that suits me. |
- I get clear information that tells me what a personal budget is and the different ways of using it
- I get support to decide which is the best option for me
- I get help with support planning if I want it and this includes support with positive risk taking
- I get the support I need to turn the plan into reality
- I can use the money allocated to me in new and creative ways
- Information, support and training is available to help me be a good employer and understand what is involved as a personal budget holder
- I know where to go to get help and advice when I need it as an employer and budget holder and if problems arise
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Support for Carers
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| I get the support I need to carry out my caring role, stay well and live my own life. |
- I have easy access to information and advice to help and support me as a carer
- If I have to go through an assessment or self-assessment process it is easy to access and sensitive to my needs and wishes
- If I am eligible, assessment leads to the support I want in a way that suits me The contribution I make, and the informal family and friendship networks that support me and the person I care for, are recognised in assessment and support planning
- It is clear what can reasonably be expected from me as a caregiver and I have choices about how and when I provide care
- The processes I go through recognise that I can have a life of my own outside of my caring role
- I get help and support when I need it and at times of crisis
- I am given information about personal budgets
- I get the support I need, and that suits me, if I take on the management of a personal budget
- I am not put under pressure to take on management of a personal budget if I do not feel comfortable with this
- I can get breaks from caring when I need them and in a way that suits me
- I am not forced into financial hardship as a direct result of having a caring role
- I can continue my learning and development
- I am able to stay well as a carer
- As a child, I am protected from inappropriate caring and have the support I need to learn, thrive and have a positive childhood
- I am respected by professionals as an expert partner
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Fair Access and Equality |
| Opportunities are available to me without discrimination or unfairness. |
- My cultural background and communication needs are taken into account in assessment and self assessment and support planning
- Enough time is given to me so that I can explain my needs properly, or for a family member or advocate to explain them on my behalf
- There is continuity in the contact I have with professionals and I don't have to keep explaining things over and over again
- There are no barriers to access and the quality of services I am offered is the same for me as for everyone else
- There is a good choice of opportunities that take account of my particular needs I get a fair choice and opportunities are available to me even though I live in a rural area
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Creative Commissioning
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| There is opportunity, choice and innovation in what is available to support me and give me a good quality of life. |
- I can influence strategic planning of services as part of consultation or as a paid worker and as an equal partner
- The decisions and choices that I, and other people with mental health needs, make is captured and reflected in strategic planning
- I am supported to take control, live more independently and have more choice through well supported self care
- I have the opportunity to be in control of health resources for my recovery and well being
- There is a wide range of things available so that I can make real choices and barriers to access
- are removed
- I have an opportunity to choose a user led service or be involved in running one
- I can see that services that I and my peers report are not good, or not running in a appropriate style, are supported to change or are de-commissioned
- I can see that commissioners have listened to people reporting gaps in service provision - and these are planned for
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Partnership |
| My needs are met in a way that is easy for me. I get the support I need to participate as a citizen and take advantage of the things available to all. |
- I am en equal partner in any health or social care assessment process, and it looks at my whole life, not just at problems and times when I am unwell
- I have good information and real choices so that I can recover and live life the way I want to
- I can get the support I need to live where and how I want to
- I have the opportunity and support to develop my interests and learning and participate in cultural, creative, sports, leisure and community activity
- I am supported and encouraged to prepare for employment, find work and stay employed
- I can gain the qualifications, skills and training I need to improve my employability and help me
- progress my career
- I can influence strategic planning of services as part of consultation or as a paid adviser or commissioner
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Prevention and Early Intervention
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| I can get help and advice about how to stay well. Support and help are available to me at an early stage if I begin to feel unwell or things go wrong. |
- As a citizen I have access to services that promote well being
- I get help when I ask for it, even if I do not meet eligibility criteria
- I get help before a crisis occurs
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Good Leadership
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| I can have a leadership role and there is good leadership wherever it is needed |
- I can have a leadership role and there is good leadership wherever it is needed
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Workforce and Organisation Development
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| The people who are paid to provide me with support and treatment have the right skills and approach and are available when I need them. |
- I have a good and positive experience of people involved in my treatment and support
- Staff I come into contact with in organisations are helpful, treat me with respect and help me take control
- I can get all the different treatment, information, advice and support I need smoothly and easily, no matter how complex my needs and situation are
- People I rely on and respect for their specialist knowledge, skills and expertise are there for me when I need them
- People who are involved in giving me treatment, information, advice and support and commissioning and managing services, are trusted to make good decisions
- People who are involved in my treatment and support in health and social care services have the right approach and skills
- People I come into contact with in the community as part of my support plan have the right attitudes and approaches
- It is easy for me to find or purchase all the things I need in my personal support plan
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